At The Grand New Delhi, we value your trust and are committed to protecting your privacy. This Privacy Policy
outlines how we collect, use, disclose, and safeguard your personal information across our website, during your
stay, and through all other channels of communication.
By visiting our website (www.thegrandnewdelhi.com), staying with us, or using our services, you agree
to the practices described in this policy.
This policy applies to:
• Visitors and users of our website
• Guests at The Grand New Delhi
• Individuals who contact us via phone, email, social media, or in person
• Third-party service providers working with us
We collect personal and non-personal information that helps us provide you with a better hospitality experience.
This includes:
• Personal Information: Name, email address, phone number, mailing address, nationality, passport
details, payment information, preferences, and stay history.
• Technical Information: IP address, browser type, device data, and usage patterns through cookies and
analytics.
• Sensitive Information: Health-related information or special requests shared voluntarily for enhanced
service.
We use the information we collect for the following purposes:
• To process reservations and provide hospitality services
• To personalize your stay and cater to preferences
• For marketing communications, promotions, and loyalty programs (with your consent)
• To improve our website and services
• To comply with legal obligations or respond to lawful requests by public authorities
• For security and fraud prevention
We do not sell or rent your personal data. We may share your information with:
• Trusted third-party service providers who assist in our operations (e.g., IT support, marketing, payment
gateways)
• Government and regulatory bodies when required by law
• Successors in case of a business transfer or merger
All third-party vendors are bound by confidentiality and data protection agreements.
As part of our global hospitality service, your data may be transferred to, and processed in, countries outside your home jurisdiction. We ensure such transfers are legally compliant and secure.
You may choose to:
• Access, update, or delete your personal information
• Withdraw consent for marketing communications
• Object to processing for specific purposes
• We employ industry-standard security protocols to protect your data.
• Sensitive information like credit card details is encrypted and securely processed.
Our website uses cookies to enhance user experience and gather analytics. You can manage your cookie preferences through your browser settings. Disabling cookies may affect site functionality.
Your information is retained for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Upon request, we can delete or anonymize your data, subject to legal or operational requirements.
• We do not knowingly collect personal information from children under 16 without verifiable parental consent.
• We reserve the right to update this policy. Any changes will be posted on this page with the revised date.
